Terms & Condition's

PLEASE NOTE:  Website subject to change without notice including but not limited to: Pictures, product titles, descriptions, specifications, details, prices and all policies and terms.


We are factory authorized dealers for all items that we sell both in-store and online.

We offer in-house warranty service and repair for all items purchased thru our retail outlets and online store.

If you have a warranty concern, please contact us at 1 (226) 503-9317 to obtain a warranty RA number. Items purchased at one of our retail outlets may be returned in person during business hours. Items purchased on-line must contact our toll free number and discuss the problem with our customer service team who will then advise you of steps required to complete your warranty service. All shipping costs are the responsibility of the customer and your warranty return must include a copy of your original sales receipt or invoice with a detailed explanation of the nature of your issue so that we can make a hasty repair. Reduced rate rentals/loaners (subject to local availability) are available while your equipment is being serviced under warranty...should the need arise....we have you covered. 


We have amazing technicians and repair centers that can often make repairs to your gear long after a warranty is expired.  Please contact us today to find out more information.
Minimum bench fee labour rates apply to all non warranty repairs.

HST 807700406


We employ the latest encryption and security technology in all areas of JJMusicSales.com where you provide us with personal or account information. This is done to protect you from unauthorized use of the information you send to our server. To make sure that your browser includes the latest security features available, download and install the latest version of your favorite browser, Firefox (Mozilla), Safari, Chrome or Microsoft Internet Explorer etc.. For privacy purposes, once you give us any information relating to you it is stored on a highly secure server that is not accessible via the Internet.

Your privacy is critically important to us.

We use a 256bit Extended Validation SSL certificate, which backs our identity and provides the utmost in online shopping security. You can be confident that we are serious about security and privacy.

JJ Music Sales is located at:

Mail Order Enquiries, Sales & Service of Musical Instruments, Drums, Guitars, Folk, Keyboards, Studio & Recording Gear.

Store Address:

JJ Music Sales

30 Adelaide Street North

Suite 3A

London, ON N6B 3N5

Call or Text (226) 503-9317

Hours of operation
Mon - Fri: Noon till 6pm 
Sat & Sun 11am - 4pm  

Closed on Statutory Holidays

It is JJ Music Sales policy to respect your privacy regarding any information we may collect while operating our website. This Privacy Policy applies to http/www.jjmusicsales.com (hereinafter, "us", "we", "JJ Music Sales" or “http/www.jjmusicsales.com” privacy regarding any information we may collect while operating our website. This Privacy Policy applies to http/www.jjmusicsales.com privacy regarding any information we may collect while operating our website. This Privacy Policy applies to http/www.jjmusicsales.com"). We respect your privacy and are committed to protecting personally identifiable information you may provide us through the Website. We have adopted this privacy policy ("Privacy Policy") to explain what information may be collected on our Website, how we use this information, and under what circumstances we may disclose the information to third parties. This Privacy Policy applies only to information we collect through the Website and does not apply to our collection of information from other sources.

This Privacy Policy, together with the Terms and conditions posted on our Website, set forth the general rules and policies governing your use of our Website. Depending on your activities when visiting our Website, you may be required to agree to additional terms and conditions.


Like most website operators, JJ Music Sales collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. JJ Music Sales purpose in collecting non-personally identifying information is to better understand how JJ Music Sales visitors use its website. From time to time, JJ Music Sales may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

JJ Music Sales also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on https://www. JJMusicSales.com website posts. JJ Music Sales only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below.


Certain visitors to JJ Music Sales websites choose to interact with JJ Music Sales in ways that require JJ Music Sales to gather personally-identifying information. The amount and type of information that JJ Music Salesgathers depends on the nature of the interaction. For example, we ask visitors who sign up for an account at https://wwwJJMusicSales.com to provide a username and email address.


The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.


Ads appearing on our website may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by JJ Music Sales and does not cover the use of cookies by any advertisers.


Our Service may contain links to external sites that are not operated by us. If you click on a third party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy and terms and conditions of every site you visit.

We have no control over, and assume no responsibility for the content, privacy policies or practices of any third party sites, products or services.


https://www.JJMusicSales.com uses the remarketing services to advertise on third party websites (including Google) to previous visitors to our site. It could mean that we advertise to previous visitors who haven't completed a task on our site, for example using the contact form to make an enquiry. This could be in the form of an advertisement on the Google search results page, or a site in the Google Display Network. Third-party vendors, including Google, use cookies to serve ads based on someone's past visits. Of course, any data collected will be used in accordance with our own privacy policy and Google's privacy policy.

You can set preferences for how Google advertises to you using the Google Ad Preferences page, and if you want to you can opt out of interest-based advertising entirely by cookie settings or permanently using a browser plugin.


JJ Music Sales discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on JJ Music Sales behalf or to provide services available at JJ Music Sales website, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using JJ Music Sales website, you consent to the transfer of such information to them. JJ Music Sales will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, JJ Music Sales discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when JJ Music Sales believes in good faith that disclosure is reasonably necessary to protect the property or rights of JJ Music Sales, third parties or the public at large.

If you are a registered user of https://www.JJMusicSales.com and have supplied your email address, JJ Music Sales may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what's going on with JJ Music Sales and our products. We primarily use our website to communicate this type of information, so we expect to keep this type of email to a minimum. If you send us a request (for example via a support email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. JJ Music Sales takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.


JJ Music Sales may collect statistics about the behavior of visitors to its website. JJ Music Sales may display this information publicly or provide it to others. However, JJ Music Sales does not disclose your personally-identifying information.


To enrich and perfect your online experience, JJ Music Sales uses "Cookies", similar technologies and services provided by others to display personalized content, appropriate advertising and store your preferences on your computer.

A cookie is a string of information that a website stores on a visitor's computer, and that the visitor's browser provides to the website each time the visitor returns. JJ Music Sales uses cookies to help JJ Music Salesidentify and track visitors, their usage of https://wwwJJMusicSales.com, and their website access preferences. JJ Music Sales have cookies placed on their computers should set their browsers to refuse cookies before using JJ Music Sales websites, with the drawback that certain features of JJ Music Sales websites may not function properly without the aid of cookies.

By continuing to navigate our website without changing your cookie settings, you hereby acknowledge and agree to JJ Music Sales use of cookies.


Those who engage in transactions with JJ Music Sales - by purchasing JJ Music Sales services or products, are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, JJ Music Sales collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor's interaction with JJ Music Sales. JJ Music Sales does not disclose personally-identifying information other than as described above and below. Visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.


Although most changes are likely to be minor, JJ Music Sales may change its Privacy Policy from time to time, and in JJ Music Sales sole discretion. JJ Music Sales encourages visitors to frequently check this page for any changes to its Privacy Policy. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.


Quality assurance guarantee

If you are not completely satisfied with your purchase from JJ Music Sales, simply return it to us within 7 days from the invoice date for purchases made in store or 7 Days from the day you received the item for purchases made online & we’ll gladly help you find the right instrument. If not we will issue a in store credit with no expiration. We accept returns and exchanges within 7 calendar days from the date of purchase for unopened product(s) in original condition and packaging.  We will even help you to send it back by utilizing our shipping providers which greatly reduces the cost of a return. If you received free shipping on you order, shipping will be deducted off you return amount. 

1. Call 1 (226) 503-9317 for a return authorization number.

2. Re-pack the item in new condition. Please double box item including its original packaging (including all inserts, plastic bags, manuals and accessories) and send it back to us, return postage must be paid by the customer.

3. Please ensure to REMOVE or strikeout any existing ship labels

NOTE: Please do not use DUCK tape or any other colour tape when returning packages....clear box tape only is the best choice to avoid damage to your packaging.

Factory Sealed Products in like new condition will receive an exchange or in store credit, subject to a minimum 20% restocking fee, Free shipping and discounted shipping offer amounts will be deducted from your credited value. Items deemed as "special order or final sale” & customer made or modified items will not be accepted for returned or exchange for any reason. Damaged or defective items must be reported immediately upon receipt. Failure to report defects or damages within 24 hours of receiving your order will nullify this guarantee. Items shipped to the USA do not qualify for exchange or return offer.

Opened non-defective product returns and exchanges are subject to a minimum 20% restocking fee, and up to 25% restocking fee depending on Manufacturer. Free shipping and discounted shipping offer amounts will be deducted from your credited value. Items with damaged or missing boxes, accessories or manuals are subject to additional costs which are levied per item.  Ask your sales representative if you are unsure how these fees may apply to your return.

Cancelled orders will receive an exchange or in store credit & subject to a minimum 20% cancellation fee.

Return Exceptions:

  • Cartridges and Needles
  • Computer software and items bundled with computer software may not be returned. No returns on computer software & licenses, CD’s, DVD’s, downloaded & print music. Due to copyright laws, you may exchange these items for the same title if the original is defective.
  • bulk cable
  • pickups and related parts items related to musical instruments unless defective.
  • electronic repair parts, re-cone kits, speaker components such as drivers, tweeters.
  • fog, bubble, haze or snow juice
  • Carpeting
  • Replacement Lamps
  • LPs, CDs or software that has been unsealed/opened
  • Slip Mats
  • clothing
  • color media (gel)
  • Mouth pieces
  • Expendable supplies
  • custom or modified items 
  • Clearance Items, Final Sale and Demo items-unless indicated otherwise

Protection of Artist's Copyrighted Work

JJ Music Sales upholds Canadian and International Copyright Laws to protect the rights of artists that make music. Copyright Law prohibits reproduction by means of photocopying, handwriting, printing, or taking photographic images of copyrighted printed materials. In support of those who create and publish copyrighted works, there are absolutely no refunds or exchanges on printed music. Once print music has been purchased it is considered used and cannot be re-sold.

Returns, Exchanges, Cancel Orders, Credits and Title

JJMusicSales.com does not take title to returned items until the item arrives at our warehouse. At our discretion, a instore credit may be issued without requiring a return. In this situation, JJMusicSales.com does not take title to the returned item.


All returns must be approved IN ADVANCE by our retail team and must have have a valid Return Authorization number (RA NUMBER) assigned by our retail staff. Items shipped back to us without a valid RA number will be refused and returned at your expense. Please ensure your RA number is clearly indicated on the outside of your box in black marker.

Returns to our retail location. Our retail centers frequently have special offers and exclusive savings not available online. These outlets also have display models and or featured items which may not be eligible for refund. If you made a purchase at our retail locations we will gladly provide you with a 7 day exchange or store credit and all other terms and conditions shall apply.

No returns or exchanges are allowed on customized, configure-to-order, special orders, blank media, consumables, clearance items, and products labeled as "No Return" or "Final Sale" under any circumstance.

All special order items are 100% guaranteed to be free of defects by the manufacturer. Since these item(s) are specifically ordered for you, they cannot be returned for credit or exchange.

Your original receipt is required along with a valid ID for all returns, exchanges, and warranty repair services.

All products are covered by manufacturer's warranty unless otherwise noted.

No refunds on labour or installation services.

This Return Policy is subject to change without notice.

RMA Return Address Only

JJ Music Sales (
RMA #)
30 Adelaide Street North
Suite 3A
London, Ontario N6B 3N5


Cancellations requested at any point after your order is placed, will receive an exchange or in store credit, subject to a minimum 20% cancellation fee. JJ Music Sales reserves the right to cancel any order at anytime.

90 Day Layaway, 25% Deposit & balance paid in full over the next 90 days. Monthly payment is required to keep Layaway active. Deposit paid for Layaway is forfeited if sale in not completed. 

Shipping policy

Some restrictions apply, call us for details (226) 503-9317

Orders over $100 Ship for Free in Most of Canada. There are a few reasonable free shipping exceptions like very large or heavy items as well as shipping to remote areas.

Free Shipping Exceptions
(I) Very Large or Heavy Items
This applies to less than 1% of our inventory and includes items like pianos, timpani, tubas, and large gongs. The shipping cost will be calculated upon request using the item's size, item's weight, and your ship-to address. In general, drum kits, guitars, bass amps, and keyboards are not part of this exception and do ship for free on orders over $100.

(II) Remote Delivery Addresses
Free shipping does not apply to “Beyond Point” postal codes as dictated by the couriers. The shipping cost will be calculated upon request using the item's weight, and your ship-to address. Most Canadian residential and business addresses are included for free shipping, the exceptions are typically northern regions.

Shipping Charge for Orders Under $100
The shipping and cost will be calculated and displayed upon check-out using the item's size, item's weight, and your ship-to address.

CITES/LACEY Information

As of Dec. 31, 2021 many products have been affected by the Lacey Act.  All manufactured products containing wood of any species, are no longer eligible to ship outside of Canada.  This change affects many types of musical instruments and products containing wood of any type.  Guitars, drums, drumsticks, and wood based hardshell cases are amongst many products that are affected by new laws aimed at protection of wood species across the globe. If you have a question or a concern regarding a product shipping outside of Canada, please call, email or chat with our team to get more information.